We ask that you arrive at least 5 minutes before your scheduled treatment time. If you are running late, please let us know via Webchat or WhatsApp, see here: Contact Us

Our salons are busy places and we cannot allow a late running treatment to impact another guest. If you run late for your appointment, your treatment may have to be shortened.

To ensure we provide a high quality service to all clients, arrivals more than 10 minutes after the scheduled booking time may result in the appointment being cancelled and a charge equal to the cost of your treatment(s) being applied.

At Townhouse, we strive to deliver a Flawless Finish every time and are proud to offer the industry’s first gel manicure guarantee! It’s simple – if you purchase any of our gel manicures (Signature, Luxury and Extensions, plus the ‘BIAB / Super Gel Overlay’ add-on) and should you experience chipping or lifting over the following 7 days, we will happily fix it for free. Moved house, gone rock climbing? This is a no questions asked guarantee – we’ve got you!

The guarantee does not cover Polish or Express treatments.

How do I redeem the guarantee?

To redeem the guarantee, please email a photo(s) of the affected nails to customercare@townhouse.co.uk and our team will be in touch to handle the rest! Issues must be reported within 7 days from the time of treatment (e.g. if treatment is booked for 5pm on a Friday, by no later than 5pm the following Friday).

Townhouse is cashless – we only accept payment by debit or credit card. If a card on file has expired, you will be contacted for another card for payment. You are welcome to provide a cash tip to Nail Artists.

What is TPO?

TPO is a common ingredient used in traditional nail gels. It has recently been banned by the European Union although currently remains legal in the US and UK. We are happy to confirm that all Townhouse branded gel products are TPO free. These were intentionally formulated to remove common toxic ingredients while maintaining the same high-gloss finish and provide the durability our clients love. Please ask your Nail Artist if you would like a TPO free service.

How long does Townhouse Flawless Gel last?

Our Flawless Gel system delivers exceptional shine, flexibility, and wear for up to 21 days of flawless results.

Can I buy the Flawless Gel Collection?

The Flawless Gel Collection gel is for professional use in our salons only. You can enjoy it by booking a Flawless Gel Mani appointment here. You can buy our Townhouse Flawless Polish here.

Are all the Flawless Gel and Polish products vegan?

Yes! Consciously formulated and ethically produced, Flawless Polish & Gel are 100% vegan, cruelty-free, and manufactured in Europe under strict quality and safety standards.

Can I bring my own gels to the salon?For safety and quality reasons, Townhouse only uses gels supplied by the salon and cannot accommodate outside gel products.

What is a 21-free formula?

A 21-free formula removes 21 ingredients often found in traditional nail polishes that can be harmful or unnecessary. The result is a cleaner, high-performance polish that doesn’t compromise on finish or longevity and meets Townhouse’s uncompromising standards.

How long does Townhouse Flawless Polish last?

When paired with our Extended Wear Top Coat, Flawless Polish offers up to 14 days of wear time.

What is the Extended Wear Topcoat?

The Townhouse Extended Wear Top Coat features innovative daylight-cure technology to deliver a longer lasting, durable gel-like finish that keeps your polish manicure flawless for up to 14 days. This intelligent formulation ensures lasting performance without the need for a UV lamp.

How do I remove Townhouse Flawless Polish?

You can remove it as you would any normal polish with a nail polish remover. We recommend soaking a cotton pad in polish remover, then press firmly against the nail and sweeping the pad slowly from nail bed to tip. Once finished, wash hands and use the Townhouse Cuticle Oil and Townhouse No.1 Cream.

Are the Townhouse Flawless Polish bottles recyclable?

Once cleaned, yes. Your Townhouse Flawless Polish bottles are made of products that can be recycled. Please note that the ability to recycle will depend on local facilities. Please check with your local recycling organisation.

Are Townhouse products safe during pregnancy?

Our products are formulated without several ingredients that have raised safety concerns, including TPO and formaldehyde. This makes them a cleaner choice compared to traditional formulas. However, as every pregnancy is unique, we advise clients to check with their doctor before usage.

Where can I buy Townhouse Flawless Polish?

You can buy in salon by asking your nail artist, or you can buy online at townhouse.co.uk in the UK or townhousebeauty.com in the US.

Where do you ship to?

At the moment, we only ship Townhouse Flawless Polish within the UK & the USA.

Can I bring my own polish to the salon?We do not allow products not supplied by the salon to be used in treatments. If you need to use your own nail polish for religious reasons, please contact our Customer Care team before your appointment.

If you love your service, please feel free to leave a tip. At Townhouse 100% of tips (even when on credit card – we pay the fee) are passed on to the specific Nail Artist you saw.